Privacy & your vouchers
Last updated June 2026 · Plain-language summary of how LostAndFound handles voucher data.
What we collect
When you claim a voucher pack we collect your name and email, the 5 offers you pick, and — only if you allow it — your approximate location at the moment you scan and the moment you claim. We also store whether and where each voucher was later redeemed.
Why we collect it
To deliver your 5 personal QR vouchers and email you a link back to them; to make sure each pack is claimed once per person; to help the venues and LostAndFound understand which gigs and offers people love (in aggregate); and to send you LostAndFound's monthly gig email, which you can leave any time.
Your location is optional
Location is never required. If you decline, your vouchers work exactly the same — we simply record that it was declined and do not look up your location another way. If you allow it, we keep only a coarse, rounded position, not a precise track of you.
Who sees it
When you redeem a voucher, the venue's staff see your name and the discount, to confirm the voucher is really yours. LostAndFound's organisers see aggregate numbers and can look up a claim to help you. We never sell your data or share it for advertising.
How long we keep it
Voucher claims are kept for the duration of the campaign and a short period afterwards for support and accounting, then removed. Your newsletter subscription lasts until you unsubscribe.
Your rights
You can ask us for a copy of your data, to correct it, or to delete it completely — including your claim and any location we hold. We honour these requests under the EU GDPR and Vietnam's Decree 13/2023/ND-CP on Personal Data Protection. Email us and we'll action it.
Contact
Questions or a data request? Email
hello@lostandfound.com