Privacy & your L&F Deals

What we collect

When you claim an L&F Deals pack we collect your name and email, the 5 offers you pick, and, only if you allow it, your approximate location at the moment you scan and the moment you claim. We also store whether and where each deal was later redeemed.

If you sign up for one of our events (like Summer Band Camp) we collect just your name and email, and we only use them to run that event, for example to send you the details and any updates.

Why we collect it

To deliver your 5 personal QR L&F Deals and email you a link back to them; to make sure each pack is claimed once per person; to help the venues and LostAndFound understand which live events and offers people love (in aggregate); and to send you LostAndFound's monthly live events email, which you can leave any time.

Your location is optional

Location is never required. If you decline, your L&F Deals work exactly the same, we simply record that it was declined and do not look up your location another way. If you allow it, we keep only a coarse, rounded position, not a precise track of you.

Who sees it

When you redeem an L&F Deal, the venue's staff see your name and the discount, to confirm the deal is really yours. LostAndFound's organizers see aggregate numbers and can look up a claim to help you. We never sell your data or share it for advertising.

How long we keep it

L&F Deal claims are kept for the duration of the campaign and a short period afterwards for support and accounting, then removed. Your newsletter subscription lasts until you unsubscribe.

Your rights

You can ask us for a copy of your data, to correct it, or to delete it completely, including your claim and any location we hold. We honour these requests under the EU GDPR and Vietnam's Decree 13/2023/ND-CP on Personal Data Protection. Email us and we'll action it.

Contact

Questions or a data request? Email